KC Shine Capital Hiring! Full Time Customer Service in Selangor, Earn up to MYR 2,500 + commission - Ricebowl

Minimum SPM or 'O' Level qualification.

No prior relevant experience required; training will be provided.

Excellent verbal and written communication skills in both English and Bahasa Malaysia.

Demonstrated patience and empathy when interacting with customers.

Ability to actively listen to customer concerns and identify solutions.

Proficiency in providing effective customer support.

Comfortable working in a full-time, onsite capacity.

Willingness to learn and adapt to company policies and procedures.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing questions about products, services, and account information.

Provide effective solutions to customer issues by troubleshooting problems, investigating concerns, and escalating complex cases to appropriate departments when necessary.

Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints in the CRM system.

Educate customers on product features, benefits, and any relevant policies or procedures to enhance their understanding and satisfaction.

Proactively identify opportunities to improve the customer experience by gathering feedback and suggesting process enhancements.

Collaborate with team members and other departments to ensure a seamless and positive customer journey.

Handle customer complaints with empathy and professionalism, aiming to resolve issues and retain customer loyalty.