全职 Service Support Executive 工作, 薪水 up to MYR 2,500, E-Bumi Selangor 公司招聘中 - Ricebowl

About us

E-Bumi Sdn Bhd is a technology-driven company specializing in smart cctv and security solutions. Our HQ is in Ara Damansara, Sales office is in Puchong.

Overview

We are looking for a highly organized and pro-active individual for the Service Support Executive. This person will be assisting customer service support administrative paperwork, scheduling appointment and communication with customers.

Job responsibilities

1. Support services and administration

• Receive support emails or tickets via Zoho and identify issues with the Person-In-Charge (PIC).
• Update all ticket and job details
• Arrange site visits when required and coordinate with support or cabling technicians based on job location.
• Prepare necessary stock, tools, or spare parts for replacement and service work.
• Schedule and confirm appointment dates and times with the PIC.
• Apply for work permits when required for job sites.
• Arrange courier of stock to subcontractors (subcons) for outstation jobs.
• Receive service reports and photos from technicians and update the corresponding ticket or email record.
• Create quotations and sales orders in AutoCount.
• Follow up for signed quotations or Purchase Orders (POs) and coordinate with Finance to issue invoices.
• Prepare and email quotations to clients

2. Administrative and coordination work

3. Inventory & logistics communication with Inventory department

Qualification:

1. Bachelor's degree in Business Administration/ Management, secretarial course and related field

2. Fresh grad are welcome to apply

3. Pro-active, full of initiative and organized.

4. Tech-savvy in MS Office (especially Excel)

5. Ability to speak mandarin is an added advantage

Job Type: Full-time

Pay: From RM2,500.00 per month

Work Location: In person