* Preferably possess a recognized Diploma or Degree in Hospitality Management, Hotel Management, Culinary Management or a related discipline.* Minimum 5 years of relevant F&B operational experience, with at least 2–3 years in a managerial capacity, preferably in a five-star hotel or luxury hospitality environment.* Candidates with experience in six- or seven-star/luxury hotel operations will have an added advantage.* Strong knowledge and proven experience in F&B operations, forecasting, budgeting, menu planning/design, cost control and P&L management.* Proven experience in developing, reviewing and implementing SOPs, service standards and operational workflows.* Good understanding of five-star hotel service standards, Forbes Travel Guide standards and luxury hospitality service excellence.* Strong knowledge of food safety, hygiene, quality assurance and F&B operational standards.* Excellent command of written and spoken English and Bahasa Malaysia. Ability to converse in Mandarin or Cantonese will be an added advantage.* Pleasant personality with excellent interpersonal, communication and customer service skills.* Strong leadership, decision-making, problem-solving and organizational skills.* Demonstrated ability to lead, coach and develop a diverse F&B team.* Strong business acumen with the ability to analyze operational and financial data and translate findings into practical improvement initiatives.* Highly customer-oriented, proactive and results-driven with a strong commitment to service excellence.* Ability to work under pressure and manage multiple priorities in a fast-paced and dynamic hospitality environment while ensuring operational smoothness and efficiency.
The role will lead the development and execution of integrated marketing campaigns, strategic alliances, sponsorship programs, corporate partnerships, festivals, MICE activations, and experiential events that strengthen the property's commercial objectives and destination positioning.
This position acts as a key commercial driver, working cross-functionally with Sales, MICE, Marketing, Operations, Attractions, Leasing, F&B, Golf, and external stakeholders to generate new revenue streams and enhance customer engagement.
Conduct regular operational inspections and monitor the outlets to ensure consistency in service quality, food quality, hygiene, cleanliness and overall guest experience.
Establish, review and continuously improve the existing Standard Operating Procedures (SOPs), service standards and work processes to enhance operational efficiency and service excellence.
Ensure all F&B operations comply with the company’s policies, procedures, food safety requirements and applicable five-star hotel standards.
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Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
Store Operations (backup store manager responsibilities upon request and/or at manager's absence): Supervise store performance and daily operations. Participate in new store openings/closings; travel may be required. Attend Store Manager Meetings and offsite training as required. Process POS transactions (sales, exchanges, discounts and refunds) accurately; Ensure POS access right are up-to-date and comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV) and lead the team accordingly.
Payroll and Scheduling: Manage payroll and create schedules to ensure profitability and service quality.
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