WORLDTECH SOLUTIONS SDN BHD Hiring! Full Time System Engineer in Selangor, Earn up to MYR 7,500 - Ricebowl

Job Summary

We are looking for a hands-on System Engineer to support the implementation, maintenance, and support of our endpoint management solution, nPoints. This role involves project delivery, troubleshooting, customer support, documentation, and system optimisation.

Key Responsibilities

• Install, configure, and support nPoints solutions at customer sites.

• Deliver assigned projects within SOW, SLA, and agreed timelines.

• Perform testing, troubleshooting, preventive maintenance, and corrective maintenance.

• Manage incident and service request tickets from start to closure.

• Provide timely updates to customers and internal stakeholders.

• Develop basic scripts to improve efficiency and reduce manual work.

• Prepare and maintain technical documentation, reports, and knowledge base updates.

• Escalate risks, delays, or technical issues when required.

• Support presales or technical discussions when needed.

Requirements

• Diploma or Degree in IT, Computer Science, Computer Engineering, or related field.

• Basic experience in Windows, Linux, networking, virtualization, and scripting.

• Exposure to endpoint management, security solutions, system integration, or SQL/MySQL will be an advantage.

• Good communication skills in English and Bahasa Malaysia.

• Able to handle customers professionally and work independently.

• Responsible, proactive, and able to solve issues with proper escalation.

• Able to manage multiple tasks and deliver work within project timelines and SLA.