VData Consulting Hiring! Full Time Helpdesk Support Specialist in Federal Territory - Ricebowl

Published

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2-Jun-2026

Job Title

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Helpdesk Support Specialist

Position Level:

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Senior Executive

Job Specialization:

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Technical & Helpdesk Support

Qualification:

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Diploma/Advanced/Higher/Graduate Diploma
Bachelor's Degree/Post Graduate Diploma/Professional Degree

Employment Type:

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Full-Time

Responsibilities:

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We are looking for a proactive and detail-oriented Helpdesk Support Specialist to join our dynamic team. This role blends technical expertise with strong communication skills to support users in resolving application-related issues, especially in business and HR-related systems.

Provide second-level technical support to internal and external users.

Troubleshoot and resolve issues related to business and HR applications.

Continue with assigned task deliveries and provide support aligned with project/customer needs.

Escalate complex or unresolved issues to relevant teams and follow up promptly.

Manage, track, and prioritize multiple support tickets efficiently.

Maintain clear and organized documentation of technical issues, resolutions, and procedures.

Assist in testing and deployment of application updates or patches.

Support system onboarding for new users and conduct training as required.

Collaborate with internal teams and external technical partners to resolve support cases

Job Location:

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Kuala Lumpur
Negeri Sembilan
Selangor

Other Location:

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Years of Experience:

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0

Age Range of Candidate:

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Monthly Salary:

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Requirements:

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1C3 years of experience in Helpdesk / Technical Support or related roles.

Basic knowledge of Accounting or HR systems is an added advantage.

Familiarity with MS-SQL Server, *************, or Java is a plus.

Experience with any HRMS or business applications is a strong bonus.

Strong analytical and problem-solving skills.

Excellent interpersonal and communication skills (verbal and written in English).

Comfortable working in a cross-cultural environment.

Strong attention to detail and time management abilities.

Able to perform tasks independently with minimal supervision.