VUI INFOTECH SDN BHD Hiring! Full Time Operational Specialist in Selangor - Ricebowl

Operational Resilience Officer

Job description:

1. Service Context

The mission is performed within a global technology environment focused on Operational Resilience and IT Service Continuity Management.

The service contributes to maintaining a consistent Operational Resilience framework enabling identification, measurement, mitigation, monitoring, reporting, and management of major risks, particularly in the context of critical IT services and infrastructures.

A strong emphasis is placed on Disaster Recovery readiness in distributed environments, including scenarios involving physical loss of datacenters, within an international and regulated context.

2. Service Scope (not limited to)

• Contribution to the Operational Resilience framework to support risk identification, evaluation, mitigation, and monitoring activities
• Contribution to the implementation and strengthening of Operational Resilience strategies across IT environments
• Support to the Global Technology Resilience ecosystem for the development, revision, and execution of IT Service Continuity Plans and associated solutions
• Maintenance in operational conditions of Disaster Recovery Plans to ensure readiness for activation in crisis situations
• Active contribution to group initiatives and strategic programs related to Operational Resilience
• Follow-up of the responsiveness of critical IT systems in disaster scenarios through consolidation of information related to solutions, implementation status, testing, planning, maturity levels, and ownership
• Contribution to the follow-up of remediation actions identified through transversal controls, ensuring resolution within the relevant scope
• Interface contribution with multiple AXA entities benefiting from Global Technology Resilience services in relation to IT Service Continuity topics

3. Service Deliverables (not limited to)

• Updated and consolidated IT Service Continuity Plans and Disaster Recovery documentation
• Monitoring reports on resilience maturity, remediation actions, and testing activities
• Consolidation of Disaster Recovery readiness indicators across distributed environments
• Contribution materials for Operational Resilience initiatives and strategic programs
• Documentation and tracking of crisis readiness and response capabilities
• Outputs supporting Business Impact Analysis and risk evaluation processes

4. Required Expertise

MUSTS:

• Strong expertise in Disaster Recovery activities
• Demonstrated exposure to physical loss of datacenter scenarios
• Experience within distributed IT environments
• Solid IT background
• More than 3 years of expertise specifically on Disaster Recovery activities
• Fluent English (spoken and written)

Good ++:

• ISO 22301 knowledge and practical application

Good:

• ISO 27001
• Business Continuity Management practices
• Crisis Management
• Risk Management frameworks

Additional expertise:

• General understanding of Business Continuity Management lifecycle
• Knowledge of IT Operations and IT Continuity Service Management
• Understanding of Operational Resilience processes and associated tooling
• Familiarity with product-oriented IT environments
• Knowledge of Cyber Defense mechanisms

Technical areas:

• Disaster Recovery planning
• Incident response procedures
• Risk Management frameworks
• Business Impact Analysis
• Data analysis applied to resilience planning and testing
• ITIL
• ServiceNow

5. Service Qualifications

• Ability to produce structured deliverables aligned with resilience and continuity standards
• Capability to coordinate and consolidate inputs from multiple stakeholders and systems
• Aptitude to manage complex and evolving environments involving crisis preparedness and response
• Capacity to operate efficiently under critical and time-sensitive conditions
• Proactive contribution to continuous improvement of Operational Resilience practices
• Ability to adapt deliverables and approaches to evolving technological and organizational contexts

 organization overall.

Responsibilities

[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]

Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Qualifications

[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

Example: Excellent verbal and written communication skills