全职 Service Advisor 工作, 薪水 up to MYR 2,850, MeGroup Ltd Selangor 公司招聘中 - Ricebowl

• OBJECTIVE OF POSITION

i. Advising customers and handling complaints.

ii. Issuing clear repair instructions according to fault diagnosed and customer complaints.

iii. Following up work in progress (WIP- Repair Order Status Report) and carrying out final inspections.

RESPONSIBILITIES OF POSITION

• Print detailed Service Order (SO) using standard Task List.
• To obtain signature from customer for the approval of all jobs to be done.
• Prepare cash repair estimate/quotation for accident damage.
• Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of car.
• Explain warranty and goodwill policy to customer.
• Follow up progress of repairs in conjunction with workshop controller and if repairs require additional time and/or costing, the SA should advise the customer.
• Obtain customer's approval for repairs beyond the agreed estimate
• Inspect work and if necessary, arrange a road test with Technical Advisor after completion of work.
• Return vehicle to customer and if possible, handle all complaints if customer is not satisfied with job done.
• To brief superior on difficult complaints that can't be handled by you before bringing the customers to your superior's attention.
• To handle telephone enquiries and call customer after 3 days from the date of repair.
• To promote workshop products i.e. parts and accessories. To obtain and update customer and vehicle particulars .
• To generate warranty, claim.
• To generate invoice .
• Any other duties assigned by the Service Manager.

Job Types: Full-time, Permanent

Pay: RM2,400.00 - RM2,850.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person