全职 L2 Data Infrastructure Support Engineers 工作, 薪水, TURBO CONTROL SOLUTIONS Selangor 公司招聘中 - Ricebowl

Job Summary

We are seeking skilled L2 Data Infrastructure Support Engineers to ensure the reliable transfer of industrial data from customer sites to our iCenter. You will monitor end-to-end data flows, resolve connectivity and infrastructure issues, and support diagnostic engineers with timely access to rotating equipment data (e.g., gas turbines, compressors, generators).

This role is part of a long-term service contract with a key player in Industrial Energy Technology, offering the chance to work in a dynamic, fast-growing global team that supports a worldwide fleet of industrial assets.

Key Responsibilities

Infrastructure Support

• Track, manage and resolve tickets (via ServiceNow) for incidents, changes, and infrastructure issues.

• Troubleshoot issues across:

  • Data transfer pipelines and acquisition delays (e.g., Triplog missing, frozen data, NoN, missing data).

  • OSM (On-Site Monitor) server fleet (remote monitoring and resolution).

  • iCenter infrastructure (Historian servers, archives, collectors, configuration, and related tools).

  • iCenter legacy platforms including databases (Oracle DB), web services, and virtual environments (Citrix servers, Jump servers, Synchronizer Tool).

• Execute WSUS and antivirus patching campaigns.

Edge Device Configuration & Maintenance

• Pre-configure and harden monitoring devices (e.g., OSMs / IIoT gateways) and industrial firewalls (OpShield, OTFuse, Data Diode).

• Install and configure data acquisition software (ControlST, IGS, Micronet, Matrikon) and interfaces (e.g., OSI-PI).

• Set up and configure Proficy Historian and Triplog Agent.

• Perform firmware upgrades, vulnerability remediation, and patch management (OS, WSUS, antivirus).

• Support OSM signal tag pre-mapping and mapping activities.

• Troubleshoot hardware/software issues and validate data acquisition quality.

• Conduct data retrieval, bandwidth measurement, and resource utilization checks.

Communication & Stakeholder Support

• Provide timely updates to users and stakeholders on critical or high-priority incidents, including current status and resolution path.

Security & Compliance

• Implement and monitor patch management for OS, industrial software, and virtual environments.

• Enforce cybersecurity protocols, including access controls, threat remediation, and vulnerability management.

Qualifications & Experience

Required:

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.

• 3+ years in L2 technical support, preferably in environments involving industrial data systems, IT/OT infrastructure, or remote monitoring platforms

• Strong knowledge of:

  • End-to-end industrial data transfer and acquisition — including collecting, processing, and securely transmitting data to central platforms

  • Working with PLCs, DCS/HMIs, and sensors to enable reliable operational data streaming.

o   Experience with ControlST, IGS, Micronet, Matrikon.

• Networking (VLANs, VPNs, firewall rules).

• Industrial protocols (OPC, Modbus).

1. Hands-on experience with:

   • ServiceNow or similar ticketing systems.

   • Edge devices (OSM / IIoT gateways).

   • Oracle DB, Citrix, Jump servers.

   • Monitoring tools.

Nice-to-Have:

• Certifications such as CCNA, ITIL, or cybersecurity-related.

Why Join Us?

• Be part of a high-profile client project with one of the market leaders in Oil & Gas and Industrial Technology.

• Gain hands-on exposure to innovative technologies in the industrial and energy sectors.

• Collaborate with a global team of experts in IT/OT and industrial automation.

Job Types: Full-time, Permanent, Contract

Benefits:

• Health insurance

• Maternity leave

• Opportunities for promotion

Work Location: In-person (Client Site & Office, Kota Damansara / Kuala Lumpur)