Two Bytes Hiring! Full Time SOFTWARE SUPPORT EXECUTIVE in Selangor, Earn up to MYR 5,000 - Ricebowl

Job Summary
We are looking for a responsible and detail-oriented Software Support Executive to support and maintain enterprise systems for our client, Malaysian Communications and Multimedia Commission (MCMC).

You will be responsible for handling user issues, troubleshooting system problems, and ensuring smooth daily operations of mission-critical systems such as procurement and internal platforms.

Key Responsibilities

• Provide day-to-day system support to users
• Handle and resolve support tickets (L1 / basic L2)
• Troubleshoot issues related to:
• System errors
• Data discrepancies
• User access problems
• Perform basic SQL queries for data checking and validation
• Monitor system performance and report anomalies
• Escalate complex issues to technical/development team
• Support system testing activities (UAT / SIT)
• Assist in system deployment and configuration updates
• Prepare simple reports and documentation

Requirements

Must Have:

• Diploma / Degree in IT / Computer Science or related field
• 1–2 years experience in software/application support (fresh grads with strong interest are encouraged)
• Basic knowledge of:
• SQL (SELECT, JOIN, basic troubleshooting)
• Web-based applications
• Good problem-solving skills
• Good communication (BM & English)

Good to Have:

• Experience with:
• PHP systems (Yii2 / Laravel)
• Microsoft SQL Server / MySQL
• Familiar with:
• API / integration concepts
• Experience handling:
• Helpdesk / ticketing system
• Exposure to:
• Government or enterprise systems

Working Hours

• Monday – Friday (Office hours)
• May require standby/on-call support (rotation basis)

What We Offer

• Exposure to large-scale government systems
• Hands-on experience in real production environment
• Career growth in system support / system analyst
• Friendly and supportive team
• Health insurance

Pay: RM1,700.00 - RM5,000.00 per month

Benefits:

• Health insurance

Work Location: In person