AMP Singapore Hiring! Full Time Casework Associate, Aftercare (Reintegration) in - Ricebowl

Case Management

• Conduct interview and assessment of assigned clients during the intake session.
• Ensure that the Individualised Service Plan (ISP) is developed within one month from the intake date.
• Draw up clients’ intake form within one week of intake via communication with next-of-kin. These plans are to be reviewed during the pre-release engagement.
• Maintain clients’ case files and ensure that all correspondences are documented.
• Ensure that clients’ particulars and related information are updated periodically and maintained on the DRP shared folder database.
• Keep abreast of national help agencies schemes and ensure that clients leverage on the schemes.
• Evaluate the effectiveness of services rendered to clients and family through monthly engagement sessions.
• To prepare and submit relevant monthly client reports to relevant stakeholders as per agreed schedule.

After-Care Activities

• Conduct monthly client counselling sessions via face-to-face or video call conferencing.
• Explore opportunities for continuous engagement to equip clients with a network of support after their release.

General Operations and Administration

• Ensure that client information are updated periodically and maintained on the shared folder database.
• Support all fund-raising and media campaigns involving DRP via the preparation of clients’ media profiles.
• Support all initiatives to enhance AMP’s image vis-à-vis DRP programmes and services.

Database Management

• To maintain an updated database of all referrals assigned to AMP and to provide statistics periodically or when needed by Management or SPS.
• To create and maintain tracker for monthly report submissions.
• To send monthly statistics to SPS on caseload.
• To serve as custodian of DRP data management processes and ensure timeliness and validity of data for the needs of DRP.

Finance Matters

• To process all approved claims and financial support assistances to client.
• To maintain and update the departmental budgeting excel sheet monthly.

Outreach and Support Programmes

• To assist in planning and executing outreach to other agencies that provide similar services.
• To act as department’s liaison to SSD’s Mass Engagement events. This includes coordinating identified families for the event, participating in inter-department project committees and providing logistical support.

Job Requirements:

• Candidate must possess a recognized Degree in Psychology / Social Work or its equivalent.
• Preferably with at least 1 year of relevant working experience.
• Able to engage and communicate effectively with incarcerated individuals and their families.
• Possesses social perceptiveness and empathy.
• Able to assess situations promptly and efficiently.