- Shah Alam Selangor Malaysia
Paramount Property Development Hiring! Full Time Customer Care Manager in Selangor - Ricebowl
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Job Description
Requirements
- Degree in any discipline.
- Minimum of 8 years of experience in both property management and property developer.
- Must have experience in property management company and managing multiple sites.
- Familiarity with building/ property management operations, including compliance with the Strata Management Act.
- Experience in handing over of houses and maintaining the security and common facilities of a gated and guarded community will be an added advantage.
- Independent, resourceful, highly motivated and results oriented.
- Dynamic team player with good interpersonal skills.
- Good communication skills and fluent in spoken and written English.
- Willing to travel withing different project sites within Klang Valley.
- Flexible and available to work on weekends, if required.
Responsibilities
- Overall person-in-charge in ensuring proper planning and preparation of checklists and documentation in accordance with the Sale and Purchase Agreements (SPAs) to be ready for delivery of vacant possession (VP)/ handing over to purchasers.
- Lead and ensure delivery of quality handover and customer services for VP.
- Handle general enquiries and complaints on handover and defect rectification and take follow-up actions.
- Organise and chair the defects meeting in the absence of the HOD.
- Monitor status of overall projects defects rectification work are completed within the stipulated period and to provide feedback on the performance of the sub-contractors.
- Prepare periodical report on the status of defects rectification work and to generate reports when required by the HOD to ensure proper and effective documentation and filing system.
- To initiate and participate in pre-delivery inspection & leading the readiness inspection to perform quality and compliance checks on materials and workmanship ensuring defects detected are rectified and closed off by relevant departments before delivery of vacant possession.
- Coordinate with various teams to ensure all defect rectification works conducted in a timely manner.
- Assist to develop, implement, and review procedures to further enhance the standard and quality of products and services.
- Participate in pre-Qlassic inspection as and when required by Quality Department and others.
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