Agro Tech Asia Hiring! Full Time Customer Support Agent (Online) in WP Kuala Lumpur, Earn up to MYR 3,300 - Ricebowl

Minimum SPM / Diploma in any field.

Mandarin and/or Cantonese speaking is required to communicate with customers.

Basic computer literacy and familiarity with messaging platforms (WhatsApp, chat systems, email).

Customer service experience is an advantage but fresh graduates are welcome to apply.

Able to work in a fast-paced environment, especially during peak seasons or festive periods.

Responsible, responsive, and able to handle customer issues calmly and professionally.

Respond to customer inquiries via chat, WhatsApp, email, and phone within the expected response time.

Provide timely responses to customer inquiries received during off-hours or public holidays when required.

Handle customer feedback, complaints, and product issues professionally while ensuring timely resolution.

Submit a daily sales update of the previous day’s performance in the designated WhatsApp group.

Coordinate with the operations, warehouse, and delivery teams to ensure accurate order processing and timely deliveries.

Monitor daily orders including payment verification, packing accuracy, and dispatch timing.

Proactively update customers regarding delivery status, delays, or product substitutions where necessary.

Process refunds, exchanges, or replacements in accordance with company policies and approval procedures.

Record customer interactions, feedback, and issue resolutions in the system or CRM.

Provide clear product information including durian varieties, ripeness levels, pricing, promotions, and storage advice.

Conduct post-order follow-ups with customers to ensure satisfaction and identify service issues.

Support festive periods and promotional campaigns by managing higher inquiry volumes and special order requests.

Track recurring service issues and report them to management for service improvement.

Maintain a friendly, professional, and customer-first tone in all communications.