TDCX (MY) Sdn. Bhd. Hiring! Full Time Mandarin Airline Customer Service- Night Shift in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

Job Description:

- Handle daily inbound calls and emails regarding general customer inquiries, complaints, comments, feedback, and other issues related to the services.

- Understand customer inquiries and ensure they are addressed or routed through the appropriate channel, such as customer support teams for ticketing, baggage handling, or special assistance.

- Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction, particularly in resolving issues related to flight bookings, loyalty programs, and travel disruptions.

- Provide appropriate solutions or alternatives in an effective and polite manner to resolve customer inquiries related to airline services, such as flight cancellations, rescheduling, refunds, payment issues, promotions, and other travel-related concerns.

Who are we looking for?

• Candidate must possess at least a SPM, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

• Preferable with 1 year of working experience in the related field is required for this position.

• Applicants must be willing to work in KL Sentral area. And willing to accept night shifts.

• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

• Strong communication and interpersonal skills.

• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

• Excellent verbal and written communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! 

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company with 26 years of experience and 310+ industry awards

• Shift Allowances up to RM500
• Medical and Insurance Coverage
• 15 days Annual Leave, 14 days Medical Leave
• Training Provided
• EPF SOCSO
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Performance Bonus
• 5 Working Days