Ean Label Industry Hiring! Full Time Customer Support Executive (Mandarin Speaker) in WP Kuala Lumpur, Earn up to MYR 4,200 - Ricebowl

• Diploma or Degree, or equivalent qualification
• Minimum 1–2 years of experience in customer service, sales support, administration, or a related field
• Fresh graduates with a positive attitude and strong communication skills are encouraged to apply
• Able to communicate in Mandarin, English, and Bahasa Malaysia
• Responsible, patient, and willing to learn
• Strong follow-up skills with good attention to detail
• Basic computer skills, including Microsoft Office
• Experience in B2B customer service is an advantage

1. Customer Communication

• Handle customer inquiries via WhatsApp, phone calls, and email
• Understand customer needs and provide clear product or service information
• Follow up with customers until requests or orders are completed

2. Quotation & Order Support

• Prepare quotations, proforma invoices, sales orders, and job sheets using the CRM system
• Update customers on order status, job progress, and delivery arrangements via the ERP system
• Ensure all customer information, order details, and payment records are accurately maintained in the ERP system

3. Internal Coordination

• Coordinate closely with Sales, Design, Production, Operation Support, and Delivery teams
• Ensure smooth communication between customers and internal departments

4. Customer Relationship & Service Recovery

• Build and maintain strong, long-term customer relationships
• Handle customer complaints professionally and calmly
• Provide appropriate solutions in line with company guidelines
• Support customer retention and encourage repeat business

5. Sales Support

• Inform customers about relevant products, services, promotions, and solutions
• Support the team in achieving customer satisfaction and sales growth

6. System, CRM & AI Improvement Involvement

• Participate in customer service system improvements, including CRM data discipline, workflow standardisation, and follow-up process enhancement
• Provide practical user feedback to improve ERP systems, CRM processes, customer service operations, and internal workflows

Why Join EAN Label?

• Stable and growing packaging printing company
• Opportunity to learn packaging, printing, customer service and business operations
• Clear career growth path to Senior Customer Success Executive / Team Leader
• Training provided for products, systems and customer handling
• Performance incentive and annual bonus
• Supportive working environment
• Work with customers from different industries
• Exposure to ERP, CRM, process improvement and AI-enabled workflows
• Be part of EAN Label’s digital transformation and future-ready customer service journey

• Basic Salary: RM 2,800 – RM 4,200
• Performance Incentive: Up to RM 1,000
• Total Compensation: Up to RM 5,200, depending on experience and performance
• Salary is negotiable for candidates with strong relevant experience