Candidate must possess at least a SPM, Diploma or Bachelor’s Degree in Business Administration, Customer Service, Marketing, or a related field.
Minimum 1-2 years of experience in customer support, client relations, or service coordination (experience in B2B, automotive, or heavy machinery industries is an added advantage).
Strong language proficiency in English, Bahasa Malaysia, and Mandarin (both spoken and written) to effectively communicate with our diverse client base and internal teams.
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Candidates with experience in Customer Relationship Management (CRM), customer service, customer engagement, or membership management are preferred.
Candidates with customer service experience in direct selling, beauty salons, wellness centres, retail businesses, or listed companies will have an added advantage.
Candidates with only third-party outsourced customer service experience (Telemarketing / Tele-customer Service) will not be considered.
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customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Experience: 3+ years of experience in a presales or similar technical role, preferably in the Security solutions. A previous strong experience in Microsoft Security solutions is a must.
Educational Background: Bachelor’s degree in Engineering, or a related field.
Bachelor’s Degree/Advance Diploma in Information Technology, Computer Science, or a related field.
Min 4 years of relevant experience in change management or IT Service Management.
Demonstrated expertise in IT change management or a relevant field, showcasing a deep comprehension of change management principles and methodologies.
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