全职 Customer Success Associate (Open to Fresh Grads) 工作, 薪水 up to MYR 3,200, Agensi Pekerjaan Ideal Reliance Selangor 公司招聘中 - Ricebowl

• Bachelor's Degree in any discipline.

• Fresh graduates are encouraged to apply.

• Strong communication and interpersonal skills.

• Customer service mindset with excellent problem-solving abilities.

• Proficient in English and Bahasa Malaysia.

Customer Support

• Handle general customer inquiries and guide new customers through the account application process.

• Respond to and resolve questions related to promotional and marketing campaigns.

• Troubleshoot and resolve transaction-related issues experienced at service stations.

Online Services Support

• Assist customers with online service registration and account setup.

• Provide first-level support for system issues and interface errors.

• Guide customers in navigating online platforms.

• Create new users and update existing user information within the online system.

Card & Account Management

• Process card requests and manage card-related inquiries.

• Track and resolve card delivery issues.

• Update customer account information and maintain accurate account records.

• Collaborate with internal teams including Sales, Marketing, Credit, and other support functions.

New Customer Onboarding

• Perform due diligence checks for new customer applications.

• Follow up with customers for required supporting documents.

• Set up customer accounts in the system and complete the onboarding process.

• Issue customer cards upon successful account creation.

Data & Contract Administration

• Maintain accurate customer master data and ensure data integrity.

• Review data quality reports and correct discrepancies within service level timelines.

• Support contract setup, maintenance, documentation, and archiving in accordance with company policies.

• Coordinate with internal stakeholders to ensure contracts are complete and compliant.

• Follow up with customers on outstanding documentation and manage contract lifecycle activities.

• EPF
• SOCSO
• Health Insurance
• Medical and Hospitalisation Leave
• Annual Leave