Candidates with experience in Customer Relationship Management (CRM), customer service, customer engagement, or membership management are preferred.
Candidates with customer service experience in direct selling, beauty salons, wellness centres, retail businesses, or listed companies will have an added advantage.
Candidates with only third-party outsourced customer service experience (Telemarketing / Tele-customer Service) will not be considered.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Experience: 3+ years of experience in a presales or similar technical role, preferably in the Security solutions. A previous strong experience in Microsoft Security solutions is a must.
Educational Background: Bachelor’s degree in Engineering, or a related field.
Bachelor’s Degree/Advance Diploma in Information Technology, Computer Science, or a related field.
Min 4 years of relevant experience in change management or IT Service Management.
Demonstrated expertise in IT change management or a relevant field, showcasing a deep comprehension of change management principles and methodologies.
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Attention to Detail
Time Management
Branch Management
Customer Service
Sales
Team Leadership
Operations Management
Financial Acumen
Problem-Solving
Communication Skills
Strong English Communication
Analytical Thinking
Analytical
Troubleshooting
Problem-solving skills
Solution-oriented mindset
Microsoft Office Applications
Multitask
Self Motivated
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
Time Management
Adaptability
Conflict Resolution
Problem-Solving
Team Leadership
Customer Service Management
Customer Relationship Management
Performance Management
Logistics Operations
Communication Skills
Supervise and coordinate daily production activities to ensure production schedules, quality standards, safety requirements, and operational efficiency objectives are achieved.
Production Management
Team Leadership
Quality Control
Workforce Planning
Process Improvement
Safety Regulations
Performance Monitoring
Inventory Management