Support customer experience operations by managing enquiries, feedback, and complaints across multiple channels, including phone, email, Goodays, Zendesk, and food delivery platforms.
Ensure timely issue resolution, accurate documentation, and positive customer interactions while contributing to service excellence and smooth day-to-day operations across the Malaysia and Singapore markets.
Support customer experience operations by managing enquiries, feedback, and complaints across multiple channels, including phone, email, Goodays, Zendesk, and food delivery platforms....
Language Proficiency:Business-level fluency or native proficiency in Cantonese and English (written and spoken) to support Cantonese-speaking customers.
Education: Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Technical & Product Knowledge: Basic computer literacy and interest in IT/technology products to quickly grasp product details and assist with IT-related inquiries....
Spm or Equivalent /Diploma or Degree in Business, Marketing, Construction Management, or a related field.
2 1 years of experience in client services, customer support, or account management. Experience in the construction or project management industry is an advantage Strong organizational and time management skills.
Good knowledge of the construction industry and project-related services....