全职 Japanese Customer Service Representative 工作, 薪水 up to MYR 13,000, Agensi Pekerjaan Asia Recruit Selangor 公司招聘中 - Ricebowl

Fluent in Japanese & English

Support Japanese Market

2+ years’ Customer Service experience; call centre/Customer Success preferred

Acoustics/Hi-Fi industry experience preferred

Knowledge of Hi-Fi, acoustics & wireless products is a plus

Customer-focused with strong communication & problem-solving skills

Microsoft Excel, PowerPoint & Word proficiency required

Salesforce, SAP or SaaS experience is a plus

Min Diploma

Provide pre- & post-sales customer support via phone, email & live chat

Handle product enquiries, troubleshooting & issue resolution

Support eCommerce orders, after-sales service & D2C requests

Coordinate RMAs, parts, service requests & follow-ups with internal/external parties

Ensure compliance with company policies, service standards & data privacy

Provide customer feedback to improve Customer Success processes

Perform ad-hoc duties as assigned