Candidates with experience in Customer Relationship Management (CRM), customer service, customer engagement, or membership management are preferred.
Candidates with customer service experience in direct selling, beauty salons, wellness centres, retail businesses, or listed companies will have an added advantage.
Candidates with only third-party outsourced customer service experience (Telemarketing / Tele-customer Service) will not be considered.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Problem-Solving
Team Leadership
Customer Service Management
Customer Relationship Management
Performance Management
Logistics Operations
Communication Skills
Junior/Senior Executive: Preferably specialized in Freight Forwarding, Logistics, Supply Chain, or equivalent.
Experience Advantage: Coordinating with hauliers, forwarding agents, and dealing with shipping liners is a plus.
Work Experience: At least 1-5 years of experience in a related field preferred. Fresh graduates with the right composure and attitude are also encouraged to apply.
...
-Good communication and negotiation skills -Basic knowledge of freight forwarding (air
sea
land) -Ability to prepare quotations and follow up with customers -Customer-focused and service-oriented mindset -Ability to work under pressure and meet sales targets -Good coordination skills with operations and customer service teams -Computer literate (MS Office
forwarding systems) -Organized
proactive
and detail-oriented -Basic English communication skills
Step into the world of global customer service as a Mandarin Customer Service Executive! Support customers from Hong Kong across calls, emails, and chats, solving problems and making a real difference every day.
Location: Ara DamansaraWorking Hours: Monday - Friday [9AM to 6PM]
• Manage customer bookings and coordinate air export shipments with airlines and agents.• Prepare, review, and issue all required export documents such as Air Waybills (AWB), Commercial Invoices, and Packing Lists.• Liaise with operations and warehouse teams to ensure timely pickup, cargo handling, and delivery to airline terminals.• Monitor export shipment status and provide proactive updates to customers.• Handle any exceptions or delays, ensuring effective problem resolution.
Sales
Customer Relationship Management (CRM)
Communication Skills
Negotiation
Advertising Sales
Clienteling
Lead Generation
Account Management
Printing Services Knowledge
Customer Service
Customer Service
chinese speaking