Advanced Diploma/Bachelor/master’s degree in computer science/information system/business administration or related field
Strong command of English writing, listening and speaking skills are required.
At least 2 years of experience as a business analyst or with 2 years of working experience in a bank or financial institution, preferably with experience in managing cross-functional projects
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Language Skills: Must be able to speak Mandarin to comfortably communicate and assist our Mandarin-speaking customers with their retail needs.Experience: 1 to 3 years of retail, customer service, or hospitality experience is preferred (fresh graduates or entry-level candidates with a great attitude are welcome to apply!)Interpersonal Skills: Friendly, outgoing, and confident personality with excellent communication and active listening skills.Product Knowledge: Quick learner who can easily understand the features of different bags and luggage materials (e.g., durability, lock mechanisms).Flexibility: Willingness to work retail hours, including weekends, public holidays, and shifts.
Bachelor's Degree in Data Science, Marketing, Mass Communication, or a related field.
Technical Stack Fluency:
Analytics: High proficiency in Excel/Google Sheets (Pivot Tables, complex lookups) and social data suites (Meta Business Suite, TikTok Analytics, Google Analytics 4).
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Must be meticulous, organized, detail oriented, self-driven, and result oriented person with initiative and a passion for service excellence with great customer satisfaction acumen.
Good interpersonal, communication and listening skills, patient & helpful service attitude
Computer literate with competency in MS Office
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