• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. • Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. • Possess strong time management skills and motivated to exceed expectations. • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones • Excellent written communication skills in Mandarin