全职 Customer Service Specialist 工作, 薪水 up to MYR 3,500, Career Horizons Selangor 公司招聘中 - Ricebowl

• Strong communication and interpersonal skills with a client-first mindset.

• Highly organized with strong attention to detail and ability to manage multiple tasks.

• Comfortable in a fast-paced, service-driven environment.

• Proficient in Mandarin and Cantonese (mandatory requirement), with good English communication skills preferred.

• Experience in customer service, healthcare coordination, or administrative support is an advantage.

• Ability to work collaboratively with internal teams and external stakeholders.

Client Engagement & Scheduling

• Coordinate appointments between clients, healthcare practitioners, and case managers, ensuring efficient scheduling and rescheduling when required.

• Conduct initial client intake and assessment to understand needs, expectations, and objectives.

• Support onboarding of new clients by providing clear guidance and ensuring a smooth transition into services.

• Maintain accurate and up-to-date client records and booking information in the system.

Client Retention & Growth

• Follow up with clients after initial appointments to gather feedback and assess ongoing needs.

• In alignment with practitioner recommendations, identify suitable additional services or treatment plans to support client outcomes.

• Respond to enquiries from prospective clients and provide accurate information about available services.

• Proactively engage potential clients referred by case managers or healthcare partners.

• Build strong, long-term relationships to enhance client satisfaction, loyalty, and referral opportunities.

Coordination & Collaboration

• Work closely with practitioners, case managers, and internal teams to ensure coordinated service delivery.

• Manage and coordinate bulk scheduling requests and service arrangements efficiently.

• Communicate proactively regarding any schedule changes, delays, or service-related issues affecting clients.

Administration & Funding Support

• Liaise with case managers to verify client funding and eligibility for services.

• Handle documentation, invoices, and related administrative processes accurately and in a timely manner.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• 5 Working Days
• Training Provided
• EIS