全职 Customer Service Specialist / Telemarketer 客户服务专员 工作, 薪水 up to MYR 5,000 + commission, Visible One Johor 公司招聘中 - Ricebowl

Job Specification:

• Experience in Beauty, Wellness, or Aesthetic industry is a MUST

• Proven customer support experience or experience in the beauty services industry

• Strong messaging and phone handling skills and active listening

• Familiarity with CRM systems and practices

• Excellent communication and presentation skills

1. 必须具备美容、健康或医学美容行业工作经验

2. 具备经过验证的客户支持经验或美容服务行业经验

3. 具备出色的信息处理及电话应对技巧，并善于积极聆听

4. 熟悉客户关系管理（CRM）系统及相关操作

5. 具备优秀的沟通与表达能力

Key Responsibilities:

• Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels

• Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients

• Assist customers in scheduling appointments, making changes to appointments, and providing reminders

• Collaborate with the operation team to ensure customer queries are addressed

• Maintain patient confidentiality and adhere to data protection regulations

• Keep records of customer interactions, process customer accounts, and file documents

• Calling of leads to book appointments and ensure appointments are attended

• 通过所有社交媒体平台、电子邮件及其他沟通渠道管理来电、信息及查询

• 向患者及潜在客户提供关于我们疗程和产品的准确、有效及全面的信息

• 协助客户预约、更改预约时间及提供预约提醒

• 与运营团队协作，确保客户问题得到及时处理

• 维护患者隐私，遵守数据保护法规

• 记录客户互动情况，处理客户账户及归档文件

• 主动致电潜在客户以预约到诊，并确保客户如期赴约

• Great Salary Package
• Performance Bonus / Increment
• Public holidays
• Annual leave
• Double Birthday leave
• EPF, SOCSO, EIS provided
• Near public transport
• Yearly review for salary increment
• Dynamic and flexible working environment
• Fun, young & professional team and management
• Learn new skill and technologies in web, digital marketing world
• Earn portfolio with clients from international Big Brands
• 5 Working days, Monday to Friday,  9am to 6pm