Basic computer skills
including Microsoft Office/Google Workspace.
Fluent in English
Mandarin would be an added advantage.
Comfortable working shifts
weekends
and public holidays when required.
Support customer experience operations by managing enquiries, feedback, and complaints across multiple channels, including phone, email, Goodays, Zendesk, and food delivery platforms.
Ensure timely issue resolution, accurate documentation, and positive customer interactions while contributing to service excellence and smooth day-to-day operations across the Malaysia and Singapore markets.
Support customer experience operations by managing enquiries, feedback, and complaints across multiple channels, including phone, email, Goodays, Zendesk, and food delivery platforms....
Google Sheets
Microsoft Office
Time Management
Customer Service
Administrative Support
E-commerce Support
Communication Skills
Data Entry
Problem-Solving
Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
Open to fresh graduates (less than 1 year working experience).
Strong proficiency in English, Cantonese, and Mandarin as this role will require liaising with Mandarin/Cantonese-speaking clients and partners (spoken & written)....