Willingness to Learn
Teamwork
Customer Service
Food Safety & Sanitation
Presenting Menus
Multitasking
Conflict Resolution
Time Management
Social Perceptiveness
Coordinating
Support customer experience operations by managing enquiries, feedback, and complaints across multiple channels, including phone, email, Goodays, Zendesk, and food delivery platforms.
Ensure timely issue resolution, accurate documentation, and positive customer interactions while contributing to service excellence and smooth day-to-day operations across the Malaysia and Singapore markets.
Support customer experience operations by managing enquiries, feedback, and complaints across multiple channels, including phone, email, Goodays, Zendesk, and food delivery platforms.
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Customer Service Management
Team Leadership
Communication Skills
Problem-Solving
Interpersonal Skills
Time Management
Customer Relationship Management (CRM)
Customer Service Management
Team Leadership
Communication Skills
Problem-Solving
Interpersonal Skills
Time Management
Customer Relationship Management (CRM)
Customer Service Management
Team Leadership
Communication Skills
Problem-Solving
Interpersonal Skills
Time Management
Customer Relationship Management (CRM)
Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development
• Hire: write the ad
screen
coordinate interviews
work with agencies & colleges
run our internship intake
• Welcome new joiners and get them set up properly
• Keep every employee file
training record & recruitment record accurate — audit-ready for ISO 9001
• Run time attendance and get the monthly reports out on time
• Coordinate training
in-house and external
keep the records straight
• Handle employee relations & disciplinary matters properly — due process
and a paper trail
• Support performance appraisals
pay and benefits
• Write and improve HR policies
help management plan manpower