全职 Customer Service Specialist 工作, 薪水 up to MYR 6,000, S.F. Express Corporation Selangor 公司招聘中 - Ricebowl

• Diploma or above; logistics or English-related studies preferred.

• Excellent English speaking and writing skills

• Mandarin typing speed of 40 words/minute or above; good computer skills.

• Good communication, customer service, and analytical skills.

• Able to work shifts; customer service experience is preferred.

Customer Service Executive (Mandarin Preferred) x6

• Respond to customer inquiries, complaints, and feedback via phone, email, WeChat, and online chat.

• Resolve customer issues related to orders, delivery, products, and after-sales service.

• Maintain customer records and relationships to improve satisfaction and loyalty.

• Report product, logistics, and technical issues to internal teams and follow up until resolved.

• Process and analyze customer complaint and tax-related data to support business growth.

Customer Service Claim Executive (Mandarin-Speaking) x1

• Investigate shipment incidents, and assess claim eligibility based on shipment data.

• Handle customer claims and complaints according to company policies and claim standards.

• Prepare claims reports and manage related data.

• Follow up on claim recovery with delivery agents.

Customer Service Team Lead (Mandarin-Speaking) x1

• Manage daily team operations and support new business launches.

• Monitor team performance and support employee development.

• Handle escalated customer complaints.

• Monitor and improve service quality and customer satisfaction.

• Familiar with pre-sales and after-sales service processes, with strong customer service skills and a focus on customer satisfaction.

• Strong communication, negotiation, and coordination skills.

• Team management and coaching skills.

• Experience in team leadership and on-site operations is preferred; familiar with customer service management and performance metrics.

• Familiar with customer service systems, complaint handling, data analysis, and reporting.

• Medical, health and life insurance coverage
• Generous annual leave
• Yearly performance bonus based on individual and company achievements