全职 Customer Service Specialist 工作, 薪水 up to MYR 3,800, Sri Jeyasumi Selangor 公司招聘中 - Ricebowl

• Diploma or Degree in any field.

• Candidates with customer service experience are preferred.

• Fluent in Bahasa Malaysia and English with good verbal communication and interpersonal skills.

• Mandarin proficiency is an added advantage.

• Basic computer skills and proficiency in Microsoft Office.

• Customer-oriented, patient, and empathetic when handling enquiries and complaints.

• Strong problem-solving skills with the ability to analyse and resolve issues efficiently.

• Responsible, self-motivated, and able to work effectively in a team.

Customer Enquiries & Problem Resolution

• Respond warmly and professionally to customer enquiries via phone, online chat, and email.

• Understand customer issues accurately and provide appropriate solutions or product information.

• Handle matters relating to product usage, order status, after-sales service, complaints, and other enquiries efficiently

System Operations & Documentation

• Use customer service systems, CRM systems, and other relevant internal tools.

• Record every customer interaction and resolution clearly, accurately, and completely.

Customer Relationship Management

• Proactively follow up on complex issues and update customers on progress in a timely manner.

• Collect and summarise frequently asked questions, customer feedback, and suggestions; prepare regular reports for supervisors.

• Handle customer complaints professionally, de-escalate concerns, resolve conflicts, and enhance the overall customer experience.

Team Collaboration

• Work closely with internal teams to resolve customer issues.

• Participate in team training and knowledge-sharing sessions to strengthen professional knowledge and communication skills.

• Professional training and skills development opportunities.
• Supportive and collaborative working environment.
• Competitive salary of RM3,200 to RM3,800