Customer Support: Address technical issues reported by customers or parking operators and provide solutions in a timely manner.
System Upgrades: Assist in implementing system upgrades, ensuring the software and hardware remain up to date with industry standards.
Preventive Maintenance: Conduct regular preventive maintenance to ensure the smooth operation of all equipment and systems, reducing the likelihood of failures.
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• Consider the total cost of ownership (TCO), including operational efficiency, maintenance, and lifecycle costs, when preparing competitive and value-added proposals.
• Assist in preparing technical and commercial proposals, ensuring accuracy, completeness, and alignment with customer needs.
• Participate in customer meetings and presentations together with the Sales Manager to explain proposed solutions and address technical queries.
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Develop and execute product strategies, roadmaps, and lifecycle plans aligned with business objectives, including product specifications, equipment levels, pricing, market positioning, sales volume forecasting, and product enhancement initiatives.
Manage the complete product lifecycle, including new model introductions, model enhancements, special editions, product improvements, and end-of-life planning.
Conduct market research, competitor benchmarking, pricing analysis, and customer insight studies to identify market opportunities, monitor automotive industry trends, regulations, consumer preferences, and competitor activities, and recommend product improvements to enhance market competitiveness.
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