World Vision Malaysia Hiring! Full Time IT & Business Analyst in Selangor - Ricebowl

• Bachelor's degree in Information Systems, Computer Science, Business Analytics, or related field.

• Minimum 3–6 years of experience in IT, business analysis, or system administration.

• Strong knowledge of database management, CRM systems, and reporting tools (e.g., Power BI, Tableau, Excel).

• Experience with process documentation, project coordination, and stakeholder communication.

• Technical proficiency with APIs, data flows, and integrations is an advantage.

• Excellent analytical and problem-solving abilities.

• Good command of English and strong interpersonal skills for cross-departmental collaboration.

Core competencies

• Analytical Thinking – Identifies problems, interprets data, and recommends effective solutions.

• Technical Acumen – Understands systems architecture and integration.

• Process Improvement – Continuously seeks efficiency and automation opportunities.

• Collaboration – Builds effective working relationships across functions.

• Accountability – Takes ownership of assigned deliverables and deadlines.

• Innovation & Learning – Keeps abreast of emerging technology trends.

1. Systems Management & Support

• Manage, maintain, and support key business systems (CRM, HRIS, Finance tools, and donor management platforms).

• Troubleshoot technical issues and coordinate resolution with vendors and internal teams.

• Support integration between internal systems and digital platforms (e.g., website donation portals, marketing tools).

• Ensure data integrity, security, and compliance with IT and organizational policies.

2. Business Process Analysis

• Collaborate with department leads to understand business requirements and identify opportunities for system improvements.

• Map workflows and recommend digital or process enhancements for greater efficiency.

• Document business processes, user requirements, and change requests in a structured and clear manner.

3. Data Reporting & Analytics

• Support the creation of data dashboards and reports to inform decision-making.

• Extract and analyze data from multiple systems to identify trends, gaps, and improvement opportunities.

• Ensure data accuracy and consistency across systems through regular audits.

4. System Enhancement & Implementation

• Participate in the planning and testing of system upgrades, new feature rollouts, and process automation initiatives.

• Collaborate with external vendors and IT teams during software implementation projects.

• Train end-users and prepare user guides or SOPs to support smooth adoption of new systems.

5. Collaboration & Continuous Improvement

• Work closely with Digital, Finance, and P&C teams to ensure systems are aligned to organizational objectives.

• Recommend innovative technology solutions that enhance productivity and reporting accuracy.

• Support the organization's digital transformation roadmap.

• Annual Leave
• EPF
• SOCSO