World Vision Malaysia Hiring! Full Time Head of Business Intelligence & IT in Selangor - Ricebowl

• Bachelor's degree in Information Technology, Data Science, Computer Science, Business Analytics, or related field.

• 8+ years of experience in data analytics, IT leadership, digital transformation, or related domains.

• Proven experience leading teams and managing cross-functional digital or data initiatives.

• Strong understanding of cloud platforms (e.g., Microsoft 365, Google Workspace), data visualization tools, and IT infrastructure.

• Excellent communication skills with the ability to translate technical concepts into actionable insights for non-technical stakeholders.

• Experience in the NGO, social impact, or corporate sector is an advantage.

Core competencies

• Strategic Thinking & Systems Leadership – Sees the big picture and designs scalable solutions.

• Analytical & Problem-Solving Capability – Converts data into insights and action.

• Digital Transformation Leadership – Drives adoption, change, and innovation across systems.

• Project & Execution Discipline – Delivers initiatives on time, within scope, and with impact.

• Stakeholder Engagement – Communicates complex technical matters clearly to non-technical audiences.

• Integrity & Service Orientation – Leads with accountability, humility, and alignment to World Vision's mission and values.

1. Business Intelligence & Data Strategy

• Lead the design, development, and implementation of meaningful, accurate, and user-friendly data reports for all departments.

• Establish and maintain a robust data glossary, ensuring consistent definitions and data literacy across the organization.

• Implement automated data refresh processes to ensure real-time or near-real-time reporting.

• Deliver monthly insight reports covering peer activity and benchmarking, market and industry trends, website and digital performance.

• Partner with department heads to translate data into actionable insights that support decision-making, forecasting, and strategic planning.

2. Monitoring, Evaluation & Learning (MEL)

• Design and implement a standardized post-project evaluation framework.

• Ensure 100% of projects undergo evaluation within 60 days of completion.

• Build organizational capability in project evaluation, learning loops, and continuous improvement.

• Provide leadership in synthesizing insights from evaluations to inform future planning and resource allocation.

3. IT Infrastructure, Systems & Digital Transformation

• Oversee the organization's IT infrastructure, ensuring security, reliability, and alignment with global standards.

• Strengthen cybersecurity awareness, protocols, and compliance.

• Ensure all technical downtime is addressed and resolved within agreed timeframes.

4. Digital Projects & Technology Enablement

• Support the on-time execution of WABA (WhatsApp Business API) initiatives and website improvement projects.

• Collaborate with Communications, Supporter Engagement, and other teams to enhance digital touchpoints and supporter journeys.

• Evaluate and recommend new technologies that improve efficiency, supporter experience, and organizational capability.

5. Leadership & Team Management

• Provide strategic direction and coaching to the Data Analyst, IT Manager, and IT Junior Executive.

• Build a high-performing team culture grounded in collaboration, innovation, and service excellence.

• Manage departmental budgets, vendor relationships, and technology procurement.

• Represent the BI & IT function at the Executive Leadership Team, contributing to organizational strategy and cross-functional initiatives.

• Annual Leave
• EPF
• SOCSO