Cocktail and beverage preparation
Knowledge of spirits
wines
beers and other beverages
Basic cocktail-making techniques
Bar setup and closing procedures
Garnishing and drink presentation
Inventory and stock handling
Good customer service and communication skills
Ability to work efficiently under pressure
Teamwork and coordination
Collect feedback from students and parents to improve service standards
Prepare documents, forms, and reports as needed
Respond to inquiries via phone, email, text message, or in-person related to admissions, courses, schedules, fees, and general institutional information.
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Sales Administration
Order Processing
Data Entry
Communication Skills
Time Management
Microsoft Office Suite
Attention to Detail
Teamwork
Problem-Solving
Sales Administration
Customer Service
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Time Management
Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.
Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.
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Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
Keep the shelves right: assist with ordering, stock monitoring and regular inventory counts to control costs and prevent shortages.
Turn feedback into loyalty: handle guest inquiries and complaints professionally, resolve issues on the spot, and leave guests wanting to come back.
Protect the plate: work with the kitchen team to keep menu quality, consistency and presentation on point, and share ideas for new items and specials.
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Customer Service Management
Team Leadership
Communication Skills
Problem-Solving
Interpersonal Skills
Time Management
Customer Relationship Management (CRM)
Customer Service Management
Team Leadership
Communication Skills
Problem-Solving
Interpersonal Skills
Time Management
Customer Relationship Management (CRM)
Inventory & Cost Management – Monitor stock usage, control wastage, assist with stock counts, and support accurate requisition and raw material management to meet food cost targets.
Communication & Coordination – Coordinate with service, purchasing, and logistics teams, support kitchen briefings, and act as the person in charge when the Kitchen Head is absent.
Kitchen Operations Management – Oversee daily food preparation, production flow, and service execution while ensuring dishes meet standard recipes, portioning, and presentation guidelines.
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Oversee daily kitchen operations by ensuring food quality and consistency
maintaining hygiene and safety standards
supervising and developing the team
controlling inventory and costs
coordinating effectively with cross-functional teams while supporting overall operational excellence in the absence of the Kitchen Head.
Keep stock accurate and in sync across our website, TikTok and future marketplaces so we never oversell
Make sure orders always ship on time and stock stays accurate, so our marketplace accounts stay in good standing and avoid platform penalties
Get ready for peak and campaign days (payday, 11.11, 12.12 and platform campaigns) — enough stock and manpower to keep dispatch on time under the surge
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