Customer service
Problem Solving
Listening
Resolving Conflict
Phone Skills
Customer Inquiries
Communication Skill
Customer Satisfaction
Fluency in Cantonese
Fluency in Cantonese and Mandarin
To ensure that processes & equipment within Production operations are operating within the specified Standard Operating Procedures (SOPs) and in safe & good working order.
To ensure the necessary corrective and preventive actions are taken whenever nonconformity arises from deficiencies within the requirements of the products, processes and/or quality. Including proper follow up on all corrective & preventive actions are effective in resolving the root cause.
To manage the production process & implement continual improvement activities to ensure enable the production crew to function in an effective manner.
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Facilitate the offboarding process, including preparing resignation acceptance letters, coordinating exit interviews, and calculating final clearance/short-notice payments.
Assist in processing monthly payroll, ensuring accurate calculations of basic salaries, overtime, allowances, unpaid leave, and deductions.
Manage and ensure timely submission of statutory contributions, including EPF, SOCSO, EIS, and PCB (LHDN) in compliance with Malaysian statutory laws.
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Strong understanding or practical experience in ISO and/or Halal compliance processes.
Strong communication
presentation
negotiation
and stakeholder management skills.
Experience in networking and dealing with suppliers
distributors
government agencies
financial institutions
and funding agencies.
Experience dealing with GLCs
or banking/financial sectors will be an added advantage.
Experience in management
operations
audit
or business improvement will be an added advantage.
Strong analytical and problem-solving skills.
Able to work independently with minimal supervision and collaborate effectively with different departments.
Strong organisational and time management skills.
Willing to travel and attend external meetings or business engagements when required.
Possess own transportation and be willing to travel to different locations.
Inventory Management: Monitor and manage inventory levels of essential supplies, including medical supplies, toiletries, and other amenities.
Facility Maintenance Coordination: Report and coordinate with maintenance staff for any facility-related issues to ensure a safe and comfortable environment.
Administrative Support: - Assist the management team with administrative tasks, such as data entry, maintaining client records, and preparing reports.- Assist with preparing documents, forms, invoices, receipts, and other administrative work.- Coordinate appointments, tours, consultations, and visits to the centre.- Maintain updated customer databases and follow up on outstanding enquiries.
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Basic computer skills
including Microsoft Office/Google Workspace.
Fluent in English
Mandarin would be an added advantage.
Comfortable working shifts
weekends
and public holidays when required.
Taxation & General Compliance: Prepare and file monthly or quarterly SST returns in line with local requirements; maintain the company’s Fixed Asset Register to track machinery depreciation and relevant capital allowances.
Future LMW & Customs Support (Upon License Activation): Once the facility's Licensed Manufacturing Warehouse (LMW) application is completed and approved, your scope will expand to include the routine management of customs documentation, which involves:
Maintaining the required LMW inventory tracking books in alignment with standard customs guidelines.
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Digital Marketing
Content Creation
Social Media Management
Campaign Management
Market Research
SEO/SEM
Communication Skills
Team Collaboration
Creative Thinking
Data Analysis
Client Relations
Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.
Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.
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Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
Digital Marketing
E-Commerce
TikTok
Marketing Strategy
Data Analysis
Branding
Data Analytics
Microsoft Excel
Google Sheets
Google Analytics
Campaign Performance Analysis
kol marketing
Influencing
brand collabration
Client Relationship Management
Sales Acumen
Financial Acumen
Tax Knowledge
Accounting Principles
Negotiation Skills
Communication Skills
Problem Solving
Time Management
CRM Software
Lead Generation
Business Development
Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.
Plan and implement system automation initiatives that improve efficiency, accuracy and process control.
Design, develop, test and implement integrations between ERP and other business applications.
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Oversee and maintain a full set of accounts including AR, AP, GL, and bank reconciliations. Process payments, receipts, journal entries, and adjustments.
Review and approve journal entries, adjustments, and reconciliations prepared by junior staff.
Ensure proper management of petty cash, staff claims, and company credit cards.
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