Pacific Enterprise Solutions Hiring! Full Time Inbound Customer Service Executive (Australian) in Selangor, Earn up to MYR 3,500 - Ricebowl

Diploma in any field.

Minimum 2 years of experience in a customer service role, preferably in a call center or helpdesk environment.

Excellent communication skills in English, both verbal and written.

Proven ability to actively listen to customer concerns and provide effective solutions.

Strong problem-solving skills with the ability to analyze situations and identify appropriate resolutions.

Ability to handle customer inquiries and resolve conflicts in a professional and empathetic manner.

Demonstrated ability to provide exceptional customer service and ensure customer satisfaction.

Proficient phone skills, including active listening, clear articulation, and professional etiquette.

Must be willing to work on-site in Kuala Lumpur.

Answer incoming calls from Australian customers, addressing inquiries and resolving issues efficiently and professionally.

Provide accurate and timely information to customers regarding products, services, and account details.

Document all customer interactions and resolutions in the company's CRM system.

Troubleshoot customer problems, offering effective solutions and escalating complex issues to senior team members when necessary.

Proactively identify opportunities to improve customer satisfaction and enhance the overall customer experience.

Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.

Maintain a thorough understanding of company policies, procedures, and product knowledge to accurately assist customers.