Partner with Human Resources on recruitment, performance reviews, KPI setting, and staff development initiatives to build a dependable and high-performing retail team.
Champion best-in-class customer service by resolving escalated complaints, managing product returns or defective claims, and supporting marketing efforts to grow the VIP client base.
Work hand-in-hand with CRM teams to acquire, nurture, and retain elite clients through creative retention initiatives that strengthen long-term relationships.
...
Oversee price updates, assortment maintenance, and merchandise consolidation across SEAO.
Collaborate with Supply Chain to ensure optimal inventory levels, efficient product flow, and successful execution of seasonal launches.
Partner closely with Visual Merchandising to define store segmentation, product launches, and merchandising strategies in line with global and regional guidelines.
...
Support preparation of financial statements for statutory audit
Coordinate with external tax agent on Corporate Income Tax matters: CP204/CP204A estimates, Form C filing, tax computation
Manage SST registration and ongoing compliance (SST-02 filings), working closely with tax agent on the company's marketplace revenue recognition position (platform commission vs. gross transaction value)
...
Drive change management initiatives to support business transformation and regional alignment.
Oversee end‑to‑end HR operations across SEA, ensuring consistent, high‑quality delivery of HR services.
Manage C&B operations including payroll, taxation, and benefits administration, ensuring accuracy, timeliness, and compliance with local legislation.
...