• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
Develop and execute product strategies, roadmaps, and lifecycle plans aligned with business objectives, including product specifications, equipment levels, pricing, market positioning, sales volume forecasting, and product enhancement initiatives.
Manage the complete product lifecycle, including new model introductions, model enhancements, special editions, product improvements, and end-of-life planning.
Conduct market research, competitor benchmarking, pricing analysis, and customer insight studies to identify market opportunities, monitor automotive industry trends, regulations, consumer preferences, and competitor activities, and recommend product improvements to enhance market competitiveness.
...
File Management: Maintain and update both electronic and physical filing systems, ensuring all documents are organized and easy to retrieve.
Scheduling and Coordination: Coordinate meetings, appointments, and travel arrangements, ensuring all logistics are handled smoothly.
Follow-up on Client Requests: Track and follow up on customer inquiries, orders, and issues to ensure timely and satisfactory resolution, maintaining strong communication with clients throughout the process.
...
Develop and execute product strategies, roadmaps, and lifecycle plans aligned with business objectives, including product specifications, equipment levels, pricing, market positioning, sales volume forecasting, and product enhancement initiatives.
Manage the complete product lifecycle, including new model introductions, model enhancements, special editions, product improvements, and end-of-life planning.
Conduct market research, competitor benchmarking, pricing analysis, and customer insight studies to identify market opportunities, monitor automotive industry trends, regulations, consumer preferences, and competitor activities, and recommend product improvements to enhance market competitiveness.
...
Develop and execute product strategies, roadmaps, and lifecycle plans aligned with business objectives, including product specifications, equipment levels, pricing, market positioning, sales volume forecasting, and product enhancement initiatives.
Manage the complete product lifecycle, including new model introductions, model enhancements, special editions, product improvements, and end-of-life planning.
Conduct market research, competitor benchmarking, pricing analysis, and customer insight studies to identify market opportunities, monitor automotive industry trends, regulations, consumer preferences, and competitor activities, and recommend product improvements to enhance market competitiveness.
...
Capable of using Excel
PowerPoint
Canva
Gemini/Co-Pilot.
Marketing Coordination
Administrative Support
Accounting Principles
Bookkeeping
Communication Skills
Data Entry
Microsoft Office Suite
Canva
ChatGPT
Capable of using Excel
PowerPoint
Canva
Gemini/Co-Pilot.
Marketing Coordination
Administrative Support
Accounting Principles
Bookkeeping
Communication Skills
Data Entry
Microsoft Office Suite
Canva
ChatGPT
Capable of using Excel
PowerPoint
Canva
Gemini/Co-Pilot.
Marketing Coordination
Administrative Support
Accounting Principles
Bookkeeping
Communication Skills
Data Entry
Microsoft Office Suite
Canva
ChatGPT
Capable of using Excel
PowerPoint
Canva
Gemini/Co-Pilot.
Marketing Coordination
Administrative Support
Accounting Principles
Bookkeeping
Communication Skills
Data Entry
Microsoft Office Suite
Canva
ChatGPT
Capable of using Excel
PowerPoint
Canva
Gemini/Co-Pilot.
Marketing Coordination
Administrative Support
Accounting Principles
Bookkeeping
Communication Skills
Data Entry
Microsoft Office Suite
Canva
ChatGPT