Sales and Business Development
Account and Customer Relationship Management
Negotiation and Commercial Communication
Market Analysis and Sales Forecasting
Cross-Functional Coordination and Stakeholder Management
Supervise, train, and mentor production team members, fostering a collaborative and productive work environment while ensuring adherence to safety protocols.
Collaborate with other departments, such as maintenance, engineering, and logistics, to ensure smooth workflow and address any production-related issues.
Maintain accurate production records, including output, downtime, and quality metrics, and generate regular reports for management review.
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Performance Management Administration — Own the operational side of the company's KPI review process across all roles — collecting monthly reports, tracking review cadence and deadlines, and maintaining scorecards, so this runs on schedule without requiring the CEO's direct involvement each month.
HR Policy & Attendance Management — Maintain and enforce HR policies including attendance, leave, and disciplinary procedures; flag recurring issues (e.g. attendance patterns) proactively rather than after they've become serious.
Payroll Liaison — Liaise with Finance on payroll-related matters — salary changes, allowances, statutory deductions — ensuring accurate and timely information flow.
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Performance Management Administration — Own the operational side of the company's KPI review process across all roles — collecting monthly reports, tracking review cadence and deadlines, and maintaining scorecards, so this runs on schedule without requiring the CEO's direct involvement each month.
HR Policy & Attendance Management — Maintain and enforce HR policies including attendance, leave, and disciplinary procedures; flag recurring issues (e.g. attendance patterns) proactively rather than after they've become serious.
Payroll Liaison — Liaise with Finance on payroll-related matters — salary changes, allowances, statutory deductions — ensuring accurate and timely information flow.
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Referral & Partnerships — Develop and manage referral programmes and external partnerships that drive qualified merchant leads.
Team Leadership — Directly manage and develop the Marketing Coordinator and Content Strategist, setting clear direction, priorities, and authority they currently lack without a Marketing Manager in place.
Marketing Strategy & Documentation — Produce and maintain a clear marketing strategy, campaign calendar, and reporting cadence for leadership.
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Referral & Partnerships — Develop and manage referral programmes and external partnerships that drive qualified merchant leads.
Team Leadership — Directly manage and develop the Marketing Coordinator and Content Strategist, setting clear direction, priorities, and authority they currently lack without a Marketing Manager in place.
Marketing Strategy & Documentation — Produce and maintain a clear marketing strategy, campaign calendar, and reporting cadence for leadership.
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Leadership
Digital Marketing
Digital Marketing Strategy
Marketing Strategy
Social Media Marketing
Market Analysis
Cross-functional Collaboration
Team Leadership