First-Line Technical Anchor: Serve as the authoritative technical contact for regional food processing plants, plant managers, and field technicians facing urgent machine-related stoppages or technical issues.
Remote Troubleshooting: Perform structured remote diagnostics via digital connection tools, electrical schematics, and PLC code reviews to diagnose sensor drifts, mechanical binding, pneumatic pressure drops, or logic faults.
Technical Ticketing & SLA Governance: Log, manage, and resolve technical service tickets within the CRM/ERP database, establishing systematic tracking until successful root-cause closure.
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Campaign and content direction: Develop commercially effective visual campaigns for product launches, social channels, Shopify, Shopee, and TikTok Shop.
Art direction: Direct photography and video shoots, including concepts, lighting, styling, composition, and beverage presentation.
Production: Prepare and review print-ready artwork, dielines, colour specifications, materials, finishes, and supplier proofs.
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