Continuously improve sales processes and workflows to increase operational efficiency and customer satisfaction.
Support the Regional General Manager in optimizing operational frameworks, including brand management, channel strategy, logistics coordination, and data governance.
Prepare professional business presentations, reports, dashboards, and analysis materials for management reviews and regional meetings.
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Social Media Ideation: Contribute creative content ideas and assist in developing posts across our social media platforms, with a focus on Instagram and TikTok.
Special Projects: Assist with cross-functional ad-hoc assignments and maintain a growth-oriented mindset to broaden your skill set as the business evolves.
0 to 2 years of experience in operations, logistics, F&B, or administrative roles. Fresh graduates are highly encouraged to apply. Full training will be provided.
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We are looking to recruit an Operation Executive who will support the day-to-day operations of the company, including coaching, coordinating between internal and external stakeholders, and ensuring smooth execution of operational processes.
Assist in maintaining pricing information and supporting commercial planning activities.
Support the preparation of incentive calculations, agreements, and other business-related documentation.
Coordinate the submission and tracking of administrative documents such as purchase requests, purchase orders, invoices, and internal documentation.
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Develop and maintain SOPs for system usage; conduct basic user training for new staff.
Identify process gaps in current systems and recommend improvements or automation opportunities.
Extract, clean, and analyse data from ERP/CRM systems to produce operational reports (sales performance, inventory turnover, fulfilment rate, purchase variances).
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Handle group flight reservations, ticketing verification, and visa coordination where applicable.
Partner with the Business Development/Sales team to conceptualize unique event themes, curate presentation proposals, and prepare accurate costing summaries for corporate clients.
Act as a reliable point of contact for clients, handling enquiries, modifications, and emergency solutions before, during, and after an event.
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- Oversee and coordinate daily branch logistics operations (inbound, outbound, warehousing, and distribution).- Implement and monitor standard operating procedures (SOPs) to ensure efficiency and compliance.- Manage shipment scheduling, fleet coordination, and delivery timelines.- Plan and optimize delivery routes for maximum efficiency, cost-effectiveness, and timely delivery.- Supervise and guide drivers, warehouse staff, and supporting teams in day-to-day tasks.
Documentation and Compliance: Ensuring all import-related documentation is prepared and maintained in accordance with relevant regulations. This includes managing shipping manifests, import permits, customs declarations, and any other necessary paperwork.
Problem Resolution: Addressing and resolving issues that may arise during the import process, such as delays, damages, or customs clearance problems. Working closely with customers, shipping agents, and other stakeholders to find solutions and maintain customer satisfaction.
Relationship Management: Building and nurturing relationships with, suppliers, and other business partners involved in the import / export operations. Providing proactive support and maintaining regular communication to ensure a smooth and efficient import process.
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