Strategy & Growth: Work closely with management to position our commission structures, incentive plans, and product lines to attract major sales groups.
Leadership Support: Guide, motivate, and structure onboarding for newly established sales teams to ensure immediate momentum.
Channel Partner Acquisition: Identify, approach, and onboard high-performing independent sales leaders, regional stockists, and distribution team builders across Malaysia.
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Collaborate closely with Product Owners, business users, internal departments, and external customers to understand business requirements and translate them into scalable and practical software solutions.
Ensure software delivery aligns with product goals, user experience, operational requirements, and customer expectations.
Define and maintain software development standards, architecture guidelines, coding practices, documentation standards, and security best practices.
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Work with development teams to remediate findings that require broader application or architecture changes, providing secure coding guidance and reviewing fixes before closure.
Maintain sprint-based remediation tracking and burn-down reporting for vulnerability backlogs.
Fix vulnerabilities surfaced by security tooling embedded in our CI/CD pipelines as part of the regular development workflow — keeping the pipeline "green" without bypassing or ignoring findings.
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Work with development teams to remediate findings that require broader application or architecture changes, providing secure coding guidance and reviewing fixes before closure.
Maintain sprint-based remediation tracking and burn-down reporting for vulnerability backlogs.
Fix vulnerabilities surfaced by security tooling embedded in our CI/CD pipelines as part of the regular development workflow — keeping the pipeline "green" without bypassing or ignoring findings.
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Load and unload packages and materials from the van, ensuring proper handling and securing of goods to prevent damage during transit.
Maintain accurate delivery logs, including proof of delivery signatures, mileage, and any discrepancies or issues encountered during the route.
Provide excellent customer service by interacting professionally with clients at delivery points, answering basic inquiries, and representing the company in a positive manner.
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Undertake outbound customer relationship management calls as necessary.
Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
ERP Bank Reconciliation: Match incoming customer payments and bank transfer transactions against accounting ledgers using the ERP’s automated reconciliation tools.
Discrepancy & Escalation Handling: Flag missing details, portal rejections, or unidentified bank transfers immediately to the designated supervisor.