Identify early warning signs or performance declines after upgrades, updates, or maintenance activities.
Perform proactive health checks to detect problems early and maintain service reliability.
Actively participate in the incident management process, rotational standby duties, ensuring adherence to SLAs and producing incident reports when required.
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Produce and deliver formal technical proposals and solution presentations to key customers.
Identify key customer requirements and coordinate with Product Management and Solution Teams to ensure that these requirements are implemented in the products roadmap.
Candidate must possess at least Bachelor Degree in Electronics & Electrical Engineering, Telecommunications, Computer Network, or its equivalent.
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