Ø Incident Response & Issue Handling: Act as the primary technical contact on-site, coordinating internal and external teams to resolve issues quickly and minimize downtime.
ITIL Foundation Certificate, vendor and non-vendor specific certifications in customer service, Windows, Microsoft Office, and networks. Training in IT end-user support and global shared services / call center environments highly desirable.The incumbent is expected to undertake the following duties and responsibilities:
Pursuing a degree in Mechanical Engineering or undertaking relevant vocational training. Final-year degree students are preferred.2. Have prior experience in a workshop or warehouse.3. Be able to stand for extended periods.4. Be familiar with the safe use of basic hand and power tools or willing to learn.5. Listen attentively, follow detailed instructions and work reliably.6. Help maintain a safe and orderly workplace.