Act as a subject matter expert on Lazada's logistics operations, staying updated on policies, procedures, and system updates to provide accurate information.
Contribute to the development and implementation of customer service strategies to enhance overall customer satisfaction and loyalty.
Serve as a key point of contact for customers, addressing inquiries, concerns, and issues related to logistics and delivery services.
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Keep stock accurate and in sync across our website, TikTok and future marketplaces so we never oversell
Make sure orders always ship on time and stock stays accurate, so our marketplace accounts stay in good standing and avoid platform penalties
Get ready for peak and campaign days (payday, 11.11, 12.12 and platform campaigns) — enough stock and manpower to keep dispatch on time under the surge
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To liaise with Finance Department to ensure credit / debit note are issued and provide sales report to Finance Department.
Liaise with freight forwarder or Shipping Company for best quote and shipping schedule.
Responsible for order processing from the issuance of proforma invoices, follow up with the Planning Department for cargo completion until payment is collected.
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To liaise with Finance Department to ensure credit / debit note are issued and provide sales report to Finance Department.
Liaise with freight forwarder or Shipping Company for best quote and shipping schedule.
Responsible for order processing from the issuance of proforma invoices, follow up with the Planning Department for cargo completion until payment is collected.
...
Monitor key performance indicators (KPIs) for logistics operations, analyze data, and generate reports to identify areas for improvement and implement corrective actions.
Manage and lead a team of logistics staff, providing guidance, training, and performance feedback to foster a productive and motivated work environment.
Ensure compliance with all relevant regulations, safety standards, and company policies within the logistics and transportation functions.
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Monitor key performance indicators (KPIs) for logistics operations, analyze data, and generate reports to identify areas for improvement and implement corrective actions.
Manage and lead a team of logistics staff, providing guidance, training, and performance feedback to foster a productive and motivated work environment.
Ensure compliance with all relevant regulations, safety standards, and company policies within the logistics and transportation functions.
...