Regional Oversight: Lead the APAC Technology Client Care function, providing strategic direction, governance, and oversight across all service lines, ensuring alignment with regional and global technology strategy. Stabilize the region's Technology Client Care operating model, driving process standardization, service consistency, and upliftment of service maturity across all client accounts. Represent and be the voice for APAC-specific requirements in global Client Care forums, including leadership and team meetings, and engagement with Product Leads.
Scale Operating Model: Identify, develop, and close gaps in regional client technology service delivery, proactively improving capabilities, tooling, innovation, processes, and governance to strengthen end-to-end technology solutions and support. Map and standardize the Account Technology Client Care (TCC) operating model, and establish and align the APAC technology support model to the global model, planning for the growth and expansion of services across the region.
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Coordinate with relevant departments such as Sales Admin, QA/QC and Purchasing to ensure smooth delivery and receiving of goods.
Ensure store workers follow company policies, safety standards, and operational procedures which include all instruction given by immediate superior and/or Store Head and Assistant Store Head.
Plan and supervise the team to achieve high production output and activity.
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Review and ensure alignment of Programme Learning Outcomes (PLOs), Course Learning Outcomes (CLOs), assessment strategies, and teaching methodologies in line with outcome-based education principles.
Work closely with the Quality Assurance Director to implement best practices in programme development, review, and enhancement.
Lead periodic programme reviews and implement continuous quality improvement initiatives.
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Review and ensure alignment of Programme Learning Outcomes (PLOs), Course Learning Outcomes (CLOs), assessment strategies, and teaching methodologies in line with outcome-based education principles.
Work closely with the Quality Assurance Director to implement best practices in programme development, review, and enhancement.
Lead periodic programme reviews and implement continuous quality improvement initiatives.
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