Coordinate with vendors and service providers to procure office supplies, facilities services, and other administrative requirements in a cost-effective manner.
Administer petty cash, office inventory, asset records, and related documentation in accordance with company policies.
Manage meeting room bookings, office resources, parking allocations, and other employee support services.
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Write captions and copy that sound like ServAuto, with correct hashtags, tagging and visual consistency.
Manage DMs, comments, mentions and reviews daily, responding within the agreed service level.
Route customer complaints and service issues to Customer Service rather than answering them yourself; escalate reputational risks to the Brand Marketing Manager same-day.
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Minimum 3-5 years working experience in Customer Service preferably at a utility, telco, courier, insurance, banking or other related service provider industries.
Strong leadership and team management skills
Proven experience in a customer service management role, with a track record of achieving and exceeding customer satisfaction targets
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Support employee engagement activities/official events preparation, i.e. Townhall Meeting, Lunch & Learn, Employee Training, Naelofar Njoyment Club activities, etc.
Prepare the documentation for Employee Medical Insurance (Yearly Renewal), i.e. employee listing, insurance utilisation report and insurance forms.
Assist the line manager on the medical insurance benefit administration, i.e. prepare listing for new employees (for new inclusion) and leavers (for termination) on monthly basis.
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Malik Lip & Associates Sdn. Bhd., established in 1983, is a pioneer in the field of landscape architecture and environmental planning in Malaysia. It is now one of the leading landscape architecture consultancy company in Malaysia with a strong track record of prestigious and award-winning projects locally and overseas. Due to our expansion, we invite suitably qualified candidates to apply for the following vacancies in our organization.
Collaborate with government bodies for EPF, SOCSO, EIS, and Income Tax-related matters.
Manage payroll audit and liaise with external auditor
Ensure effective utilisation on the HR system in term of managing employee information, payroll processing, leave administration, attendance, benefits administration and HR reporting.
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