Serve as a primary point of contact for internal and external communications, handling inquiries via phone, email, and in person with excellent communication and customer service skills.
Financial Coordination: Liaise with end-financiers, solicitors, and internal Finance teams on billing matters, loan disbursement, redemption sums, and collections to ensure smooth transaction flow.
Manage invoice processing and reconciliation by ensuring accurate billing, complete documentation, proper filing, and timely resolution of discrepancies.
Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.