• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
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Maintain student attendance records, grades and other required records.
Create a positive educational climate for students to learn in.
Updating professional knowledge and expertise as appropriate to keep up to date with developments in teaching practice and methodology, in general, and in the curriculum area of the related subjects.
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Conduct in-depth product knowledge sessions and compelling sales presentations to effectively communicate the value proposition of our first aid and medical supplies.
Negotiate contract terms and pricing with clients, ensuring mutually beneficial agreements that align with company objectives and profitability goals.
Utilize CRM systems to meticulously track sales activities, manage customer interactions, and generate accurate sales forecasts for effective pipeline management.
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Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
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