Identify and evaluate technology trends and evolving social behaviour that may support or impede the success of the product;
Establish a governance process that meets government, regulators, partner, and company SOP;
Oversee the innovation and improvement of all products as well as the day-to-day product activities in such a way that ensures that the products are constantly growing to suit market needs and requirement;
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Prepare P&L accounts, perform analytical review and trend analysis.
Prepare accounting documents and monthly schedules.
Responsible for completeness, accuracy, and timeliness of operations in the general ledger, fixed asset and intercompany accounts, and bank reconciliations.
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Goal Achievement: Meet the company's assigned collection targets and daily performance metrics.
Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
Information Maintenance:Promptly update client information and follow-up records to ensure data accuracy and completeness.
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Prepare documentation and coordinate internal and external audits for FSSC 22000, HACCP, and MESTI certification.
Assist in the implementation, maintenance, and continuous improvement of FSSC 22000, HACCP, and MESTI management systems.
Oversee the daily operations of the QA/QC Department to ensure product quality, good hygiene practices, and food safety standards are consistently maintained.
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Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.
Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.
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Sales Administration
Customer Relationship Management (CRM)
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Customer Service