Stakeholder Liaison: Act as the primary point of contact between internal technical teams and external clients to ensure customer satisfaction and project timelines are met.
Project Monitoring: Oversee the lifecycle of sales projects—from initial inquiry to after-sales service—ensuring they are completed on time and within scope.
Risk Management: Identify potential operational bottlenecks or sales challenges and propose proactive solutions to the manager.
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• Bachelor's degree/Diploma in ANY Engineering field
• A year in HVAC
engineering or similar — fresh grads with relevant internship welcome
• Clear written and spoken English
• Follows procedures precisely
records exactly what you observe
• Confident with Microsoft Office
especially Excel
• Basic understanding of ISO 9001
14001 and 45001
⭐ Nice to have: CMMS experience · hands-on testing or lab experience · HVAC service or site exposure · familiarity with any ISO management system
Liaise with internal team in reviewing the incoming material rejection from IQC and production with disposition action and feedback to supplier if rejection proved to be valid.
Issue SCAR to supplier non conformance incoming lot and drive the supplier for root cause and corrective action(s) (RCCA) (8D, 5-Whys, FMEA, SPC) to eliminate recurring quality issues.
Conduct an investigation and complete justification report on rejection feedback by IQC, production and customer side if the issue is caused by the supplier side.
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Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems
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Drive supplier engagement for VAVE activities: select, qualify, and collaborate with suppliers to achieve cost reductions, participate in negotiations, and manage supplier development plans.
Facilitate cross-functional workshops (Engineering, Sourcing, Quality, Manufacturing) to optimize components, assemblies, and processes.
Support NPI and change-management processes (ECNs/PCNs) to implement cost-down concepts with minimal risk to quality and delivery.
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Execute precision micro-soldering, including the removal and replacement of surface-mount technology (SMT), ball grid arrays (BGA), and through-hole (THT) components
Refurbish, test, and validate repaired boards to ensure they meet quality and performance standards
Document repair actions, failure trends, and component parts used
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Quality Management Systems (QMS)
Root Cause Analysis (RCA)
Problem-Solving
Quality Control
CAPA
ISO 9001
Root Cause Analysis
Team Management
Customer Complaint Handling
Documentation
Internal Audit
Quality Management
Teamwork
Troubleshoot Hardware & Software
Time Management
Motivated to make a meaningful impact within a high-performing team.
Thrive in a fast-paced
Thrive in a fast-paced
proposed driven-environment.