The Hub's Engineering (Malaysia) Hiring! Full Time Product Technical Engineer (IT) in Selangor, Earn up to MYR 5,500 - Ricebowl

Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Electrical & Electronic Engineering, or a related discipline.

Minimum 1–3 years of relevant experience in IT engineering, technical support, product engineering, system integration or a related field.

Strong understanding of IT infrastructure, networking, hardware, software, and system troubleshooting.

Knowledge of TCP/IP, LAN/WAN, DNS, DHCP, Windows/Linux, databases, APIs, and system integration is advantageous.

Experience with retail technology, POS systems, Electronic Shelf Labels (ESL), IoT, digital signage, weighing systems, or retail management systems will be an added advantage.

Able to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.

Provide technical consultation and support to customers, sales teams, and business development personnel.

Analyse customer requirements and recommend appropriate technical solutions.

Conduct technical assessments, product evaluations, and solution feasibility studies.

Perform product installation, configuration, testing, commissioning, and deployment.

Support the integration of retail technology solutions with existing customer infrastructure and systems.

Conduct system testing and troubleshooting to ensure solutions operate according to technical specifications.

Participate in Proof of Concept (PoC), pilot projects, and product deployment activities.

Coordinate with internal teams, suppliers, vendors, and technology partners to ensure successful project implementation.

Provide technical support to the Sales and Business Development teams throughout the sales cycle.

Conduct product demonstrations, technical presentations, site assessments, and customer briefings.

Support the development of customised solutions based on customer business and operational requirements.

Diagnose and resolve hardware, software, networking, connectivity, and system-related issues.

Investigate recurring technical problems and recommend appropriate corrective and preventive actions.

Maintain accurate records of technical incidents, resolutions, and product performance.

Provide professional technical support throughout the customer lifecycle.

Conduct on-site technical visits, installation, troubleshooting, and maintenance when required.

Ensure customer issues are addressed within agreed service timelines.

Monitor emerging technologies and developments within the retail technology and digital transformation sector.

Evaluate new products and technologies for potential business applications.

Provide technical feedback to management regarding product performance, market requirements, and competitive solutions.